Marie Werner

Marie Werner is a Customer Workflow Expert at ServiceNow, helping organisations transform their customer service through data-driven approaches and innovative technologies. With a strong focus on customer service management, sales & order management and field service management, she provides comprehensive insights into the strategic use of artificial intelligence to optimise service processes and improve customer experiences. In her session ‘More than just AI - Insights from the everyday life of data-driven service management’, Marie Werner will share practical approaches on how modern data solutions are revolutionising efficiency and decision-making in the service industry.