Johanna Ahrens Cisco

Daniel Albrecht EWE

Daniela Amann vivida bkk
Head of Customer Service & Relationship Management

Christian Baumgärtel Salesforce

Sebastian Becker gevekom

Ann-Katrin Benning Nestlé
Customer Service Team Lead

Jonas Beyer 2DC

Melanie Bielefeld TUI Group
Head of Complaints and Lawsuits

Sylwia Bischof Zattoo
Head Of Customer Service

André Bopp Deutsche Telekom
Head of Service Concepts & Projects

Klara Borgmann Microsoft

Monte Borowy Huawei

Kai Braband Salesforce

Heike Braun Otto
Head of Relation Centre & Key Account

Ingo Brod kore.ai

Nicolai Brüggenwerth gevekom

Gregor Bublitz DIGITALL
ServiceNow Practice Lead DACH

Patrick Cölle Slack
Account Executive

Lisa Coordes EWE

Dr. Peter Csikos Huawei

Sven Dicke Liebherr Group

Thomas Dittmar FUCHS

Julian Doelfs TeamViewer
Director Frontline Sales- EMEA

Carolin Edler-Mende Aristech

Ben Ellermann MUUUH! Group
Managing Director

Oliver Farr colpari
Founder & Chief Executive Officer

Kai Fischer LEW Service & Consulting

Daniel Fitzpatrick FRANK REPLY

Madeleine Friedrich mkk - meine krankenkasse

Adeline Gogosanu Siemens

Patrick Groene Zendesk

Michael Grün Genesys

Timo Hagenow superduper.io

Peter Haitz Proturity

Irfan Hajdarevic Deloitte
Senior Manager - Digital Customer

Pierre Hartmann s.Oliver
Head of Customer Sales & Service

Johannes Hehr moinAi

Carsten Hilbers Pluxee Deutschland & Österreich
Director Customer Experience & Care Germany & Austria

Elina Hild SKOPOS VIEW

Arash Hosseini Nijta

Daniel Hotz Microsoft

Florian Hutter tellma

Daniela Issagholian VirtualQ
Enterprise Account Executive

René Jacobi Diabolocom

Annika Kamlage OBI
Head of Service Development & Business Operations

Jonas Klesen Freshworks

Liesel Klokkers Salesforce

Andreas Kollmitz CommuniGate Kommunikationsservice

Heiko Kuhn Sprinklr

Sven Ley DHL Deutsche Post

Bastian Lütkemeyer Cargoboard
Head of Operations

Laura Lütkes E. Breuninger

Inken März Service Summit Moderation

Philipp Meier zu Eissen VIER

Saramena Meier-Sauthoff enercity

Elena Melenteva Aircall

Volker Mertens Deutsche Bahn
Head of Customer Care Management

Thibaut Mielke Liebherr Group

Timo Müller ZOHO

Claudia Müller OTTO DÖRNER

Lyndon Myall Vonage

Frank Nerlich Dräger
Head of Service Center and Technical Support D/A/CH

Marcus Nessler Samsung Electronics
Head of Customer Experience

Lukas Nosber SKOPOS RESEARCH

Felix Olms congstar

Marie Pyko Studienkreis
Head of Customer Care

Matthias Quirmbach OBI next

Michael Raab Beiersdorf
Head of Customer Operations

Thorve Räker Artivion
Director Customer Service EMEA

Svenja Raschka ServiceOcean
Head of Sales

Stefan André Raschke Microsoft

Tobias Reiland SKOPOS CONNECT

Sarah Rojewski

Nick Rostalski Tchibo MOBIL
Head of Customer Experience & DevOps

Marcel Salomon GE Healthcare

Karin Samsen Siemens Healthineers
Head of Remote Services Center EMEA

Julia Scharnetzke Miles & More
Manager Member Engagement & Customer Service

Thorsten Schlüter Körber Pharma
Vice President Customer Service

Thomas Schmitz SKOPOS NEXT

Martin Schneglberger blankmile

Florian Schröder StepStone Deutschland
Head of Customer Success Reseller

Frank Schuster Zoom
Consulting Solution Engineer

Maike Tahden CEWE

Anika Tannebaum GROW! PREMIUM Customer Service & Leadership Consulting

Tim Tetens fritz-kulturgüter

Paul Turner Vonage
VP Strategic Accounts Continental Europe

Jörg Vödisch Zendesk

Julia Vornberger s.Oliver
Teamlead Customer Center

Christine Waitl E.ON Energie Deutschland

Michael Weiss Five9

Sören Weiss Manage Now
Service Delivery Team Lead

Marie Werner ServiceNow

Dr. Tim Wiegels

Till Winkler SKOPOS NOVA

Franz Wohlfahrt Garantiemax

Dr. Maxim Wolf IFS

Felix Wrobel Ergo Group
Account-Manager Voice & Conversation

Kevin Wu Leaping AI
CEO