Event opening and welcome from organizers.

We are offering an exclusive masterclass for a more intensive examination of selected topics. The thematic focus will be announced shortly and promises in-depth analysis and practical insights. The masterclass offers a unique opportunity to exchange ideas with experts and like-minded people in a smaller, interactive setting.

Time for networking! Exchange ideas outside the presentations and make new contacts with visitors. 

In this panel, experts will discuss how companies can successfully implement omnichannel successfully implement omnichannel strategies to deliver a consistent and seamless customer experience. We will shed light on the integration of online channels, the use of data analysis for personalization and the role of modern and the role of modern technologies such as chatbots and CRM systems.

The challenges involved in implementing such strategies will also be strategies will be addressed and solutions presented.

We are offering an exclusive masterclass for a more intensive examination of selected topics. The thematic focus will be announced shortly and promises in-depth analysis and practical insights. The masterclass offers a unique opportunity to exchange ideas with experts and like-minded people in a smaller, interactive setting.

Time for networking! Exchange ideas outside the presentations and make new contacts with visitors. 

In a dynamic service landscape, continuous employee training is crucial for success. In this panel, experts will discuss innovative approaches to upskilling service professionals.

We will highlight digital learning formats, interactive training and personalized development plans that enhance employees' skills and prepare them for future challenges.

Time for networking! Exchange ideas outside the presentations and make new contacts with visitors. 

We are offering an exclusive masterclass for a more intensive examination of selected topics. The thematic focus will be announced shortly and promises in-depth analysis and practical insights. The masterclass offers a unique opportunity to exchange ideas with experts and like-minded people in a smaller, interactive setting.

We are offering an exclusive masterclass for a more intensive examination of selected topics. The thematic focus will be announced shortly and promises in-depth analysis and practical insights. The masterclass offers a unique opportunity to exchange ideas with experts and like-minded people in a smaller, interactive setting.

Time for networking! Exchange ideas outside the presentations and make new contacts with visitors.

Several workshops will be held in parallel to explore various topics in greater depth. Practical topics will be developed in small groups. Participants will gain valuable ideas and solutions that they can implement directly in their day-to-day work.
 

In today's technology-driven world, Artificial Intelligence (AI) is increasingly becoming the key to transforming customer service and experience. In this panel, industry experts will discuss how AI-powered solutions can help increase efficiency, improve customer satisfaction and create personalized experiences